PRODUCT INFORMATION

We aim to provide the BEST ONLINE SHOPPING EXPERIENCE POSSIBLE to all our customers worldwide. In most instances our products have the lowest prices online for international delivery.

With Homesick.com.au you have the assurance of quality packaging and prompt shipment, backed up by our customer service, and the convenience of delivery to your home, anywhere in the world.

We stand behind the quality of our products 100% and also offer a satisfaction guarantee on all purchases.

DVDs

Unless specifically stated almost all of our DVDs are formatted in PAL and encoded for Region 4 - The zone for DVD players in South America, New Zealand and Australia only.

If you have purchased your DVD player outside of this region make sure it is a Multi-Zoned DVD player before you purchase a DVD.

We do sell a selected number of MULTI- ZONED DVDS (It will be stated in the product details), and you can play the disc providing your player and television are both PAL compatible.

R0 - Region All, meaning that they are compatible in all regions.
R1 - Canada, United States and its Territories
R2 - Japan, Europe, South Africa and the Middle East (PAL)
R3 - Southeast Asia and East Asia(PAL)
R4 - Australia, New Zealand, Pacific Islands, &South America (PAL)
R5 - Indian Subcontinent, Former Soviet Union and Africa (PAL)
R6 - China

Food Products

Why are some Australian food products sold only in packages?

This is primarily for the benefit of our international customers. Ready-made packages are more convenient to order, and they can be packaged more securely, and dispatched more quickly.

There are also specific size and weight parcels that are delivered faster overseas, and so our packages fall within these categories. In rare situations, when a certain product within a package is temporarily unavailable, it may be substituted by a similar product of equal or greater value.

Perishability - Ensuring that the product has sufficient shelf life, is non-perishable, and not fragile, able to withstand international delivery.
Price - There are some items, particularly heavy and bulky items, where the cost of shipping would exceed the cost of the item by too much to make purchasing worthwhile.
Popularity - To ensure frequent turnover and therefore freshness of products our current range is made up of items that have proven popular with customers, or have been included by popular demand.

We sometimes receive requests from customers who can't find a particular product they may like to order. Unfortunately we are not able to assist with special orders.

We value the feedback and suggestions we receive from our customers concerning products and investigate availability and where possible, range the product in our store. From time to time we also often offer specials of “non-standard” products for a limited time. If a particular item proves overwhelmingly popular, then we do look at stocking it on an ongoing basis.

Clothing

When we run out of stock of a certain product or size of clothing we usually remove it from the website straight away. When we get the item back in stock we put it online again - so if a size item is not there today, check back, it may be there next week. This company practice assures our customers that "if you've ordered something- it's on it's way".

(On rare occasions when multiple customers order the same product simultaneously, which does not allow for the website to be updated in time – we will let you know straight away.)

Packaging

We guarantee that all our products will arriveto their destination in good shape.

We stand behind the quality of our all products 100% and also offer a satisfaction guarantee on all purchases.

However due to circumstances beyond our control, we cannot assume responsibility for the quality of chocolates that are delivered to hotter climate countries. (i.e. South East Asian and Middle Eastern countries).