GETTING STARTED

1. Locating Products
If it’s your first visit to Homesick.com.au, you may wish to start by browsing through the store using the category menus at the top and left hand side.

If you’re on the hunt for a specific item, the quickest way to find a product is by using the product search facility which can be found on every page in the top right corner.

2. Viewing Products
When browsing you may add items to your Shopping Cart at anytime, all you need to do is click the "Add to Cart" button .

OR if you are interested in a product but want more information about it you can simply click on the picture and you will be taken to another page which provides more information about that particular product.

3. Your Shopping Cart
Each time you select "Add to Cart" for a product, you will automatically be taken to the "Shopping Cart" summary screen so that you can review your order so far.

Just keep in mind that if you leave your shopping session inactive for an extened period, it may time out, and if you have not saved your order, you may need to re-select your products.

At any time you may view your shopping cart where you can confirm your order.

It is also this stage of your online shopping experience where you can tell us if you would like your items to be gift-wrapped.

4. Finalising your Purchase
When you have completed your shopping and are satisfied with the products and quantities in your cart, you then need to “Checkout”.

You can a “Checkout”, from any page in the store - Simply click the "Checkout" button that is displayed on every page of the website.

From this point on you just fill in the details as prompted.

If you need help at any help at any stage, please do not hesitate to contact us.

5. PAYING BY PHONE, FAX OR POST

Placing your order online is the quickest way to order. However if you are having difficulties, orders can be placed by phone, fax or mail.

During the checkout process you will see a link which will take you to a page which displays your order. Print this page out then contact us by mail, fax or post with your payment details.

You can also download an Offline Order form (in PDF format) by CLICKING HERE.

Orders can be faxed to +61 3 9553 6193 (international) or (03) 9553 6193 (within Australia). You may download this form to fax through your credit card details.

AUSTRALIAN Cheques and Money Orders are accepted with phone, fax or mail orders. Please note we cannot accept international cheques.

6. Confirming your order
When you have completed the checkout process online, you will automatically receive an email of confirmation from Homesick.com.au, outlining all of your order details and advising you of your order number.

7. What happens if I want to make changes to my order?
We will make every effort possible to put in place any changes to your order, as long as the order has not yet been dispatched for delivery. Should you have any changes to your order, please email one our customer service consultants at shop@homesick.com.au and please ensure that you include your order number.

8. Can I also place an order by fax?
Yes. There is an option during check out that will enable you to print out your order, and fax it to us.

9. What is your policy for returning items?
Customer satisfaction is our priority. Please contact us and we will gladly assist you. Defective or damaged items may be returned as long as they are still in the original condition you received them in, however you must let us know in advance before returning any products. Items will be replaced with the same item originally purchased. For items that cannot be replaced, a full refund will be offered. Please note, according to our Terms and Conditions, we are unable to offer refunds for DVDs that have been opened.

QUICK HELP

HOW MUCH DOES DELIVERY COST?

HOW LONG DOES DELIVERY TAKE?

CAN I GET PRODUCTS GIFT WRAPPED?