POLICIES

Returns & Refunds

Because customer satisfaction is our priority you are able to return most items sold by Homesick.com.au within 30 days of delivery for a full refund.

We'll also pay the return shipping cost if the return is a result of our error.

All returns are hadled on a case by case basis so you must contact us before returning an item. We will notify you via e-mail of your refund once we've received and processed the returned item.

RETURNS GUIDELINES

BOOKS, MOVIES & CDs
Any incorrect CDs & DVDs must be returned unopened.
Books must be returned unused and unmarked.

Please note, according to our Terms and Conditions, we are unable to offer refunds for DVDs that have been opened. We explain DVD regions clearly throughout the online store. Please ensure you understand how DVD regions work before placing your order.

FRAGRANCES & BEAUTY PRODUCTS
Fragrances and Beauty products will only be returned if product has not been opened. Plastic around perfume box must remain sealed and box must not be damaged.

CLOTHING
Clothing must also be clean and unused in original packaging with label still attatched to item.

Privacy

We never sell or rent your personal information to any third parties under any circumstances. We value your trust very highly, and will work to protect the security and privacy of any personal information you provide to us.

International Delivery

WE CANNOT AND DO NOT GUARANTEE INTERNATIONAL DELIVERY TIMES. So if you are purchasing products for birthdays or anniversaries we strongly recommend you read our delivery time guidelines carefully.

PLEASE REMEMBER that delivery times can be affected greatly if your package is held back by custom officers (delays are explained in delivery guidelines).

While the chance of your package being inspected and delayed by customs is minimal, we must inform you that the possibility does exist. The nature of international post makes it impossible for any business to guarantee fast delivery times.

Gift Wrap for International Delivery

While we have been sending gift-wrapped packages all over the world since 2001, we would like to inform you of another drawback if your package is inspected by custom officials (especially in Canada).

If custom officers open your package, they take very little care in re-wrapping gift items to the standard they were at when dispatched. (This is the reason we now send gift boxes when sending hampers instead of gift-wrap).

So while we can say that 99.9% of gift wrapped packages reach their recipients un-opened by custom officials, we would like to assure you that if you choose not to purchase the gift wrap option - your gift will still reach it's destination in perfect presentation. We package all products professionally, so you may want to consider the option of only sending a greeting card with your gift.

Commercial Duties for International Orders

Please remember that as long as you are using the products for personal use, you are not required to pay commercial duties. If you are purchasing products for the purpose of re-selling them you are required to pay commercial duties to the country you are in.

If you purchase 20 jars of vegemite for personal use and your order is held back by customs, you may find yourself in the position of convincing the custom officer that you are not re-selling the items - It is at the discretion of the officer weather he believes you or not.

Since we started operations(2000), we have only ever had one case of custom officials trying to charge a customer extra commercial duties on the products he ordered. This was in Germany.

Resending International Orders

Please make sure you enter the correct address when ordering a product for someone else. Because of the high costs involved with international delivery, we cannot re-send products without additional charges, if packages were returned because an incorrect address was given.

Likewise, if a package is returned to Australia because it was left unclaimed at a post office, we cannot re-ship without additional charges. So please remember to double check the address you supply for a gift is correct before you place your order.