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INTERNATIONAL DELIVERY DISCLAIMER 1. DELIVERY TIMES While we provide guidelines for how long delivery takes to destinations outside of Australia, WE CANNOT AND DO NOT GUARANTEE DELIVERY TIMES. So if you are purchasing products for birthdays or anniversaries we strongly recommend you read our delivery time guidelines and the information on this page carefully. PLEASE REMEMBER that delivery times can be affected greatly if your package is held back by customs officers (delays are explained in delivery guidelines). While the chance of your package being inspected and delayed by customs is minimal, we must inform you that the possibility does exist. The nature of international post makes it impossible for any business to guarantee fast delivery times.
2. GIFT WRAP While we have been sending gift-wrapped packages all over the world since 2001, we would like to inform you of another drawback if your package is inspected by custom officials (especially in Canada). If custom officers open your package, they take very little care in re-wrapping gift items to the standard they were at when dispatched. (This is the reason we send gift boxes when sending hampers instead of gift-wrap), and do not offer the gift wrap option for some food items. So while we can say that 99.9% of gift wrapped packages reach their recipients un-opened by custom officials, we would like to assure you that if you choose not to purchase the gift wrap option - your gift will still reach it's destination in perfect presentation. We package all products professionally, so you may want to consider the option of only sending a greeting card with your gift.
Please remember that as long as you are using the products for personal use, you are not required to pay commercial duties. If you are purchasing products for the purpose of re-selling them you are required to pay commercial duties to the country you are in. If you purchase 20 jars of vegemite for personal use and your order is held back by customs, you may find yourself in the position of convincing the custom officer that you are not re-selling the items - It is at the discretion of the officer whather he believes you or not. Since we started operations in 2000, we have only ever had one case of custom officials trying to charge a customer extra commercial duties on the products he ordered. This was in Germany.
Please make sure you enter the correct address when ordering a product for someone else. Because of the high costs involved with international delivery, we cannot re-send products without additional charges, if packages were returned because an incorrect address was given. Likewise, if
a package is returned to Australia because it was left unclaimed
at a post office, we cannot re-ship without additional charges.
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